Attendee List- Honorary badges (Tom Purvis, Jason Denney, Mylinda Grissam, Jamie Stiegelmeyer, Justin Robinson, Paul Linville, Paul Wood)
- Dev & Architect Managers
- Tech Leads
Fundamentals- Review [OnCall Checklist Instructions](\dns-netapps\userdir$\Management\OnCall\Weekly Checklist_instructions)
Responsibilities / Expectations- Carry OnCall phone at all times
- Answer Phone calls
- Respond to text messages
- Review all emails sent to netappsoncall@midfirst.com, respond or follow up if necessary
- Oversee incoming help desk tickets, assign unclaimed tickets at least once/day
- Publishing duties, especially for CRs involving MidNet and DMZI, often fall to the Manager OnCall
- Complete weekly checklist, send to Department head and managers
- [What else??]
Examples of how to handle incidents- [Need examples of phone calls, texts, emails
- Who to notify?
- How/when to escalate, etc?]
Get certified!
- Review [OnCall Checklist Instructions](\dns-netapps\userdir$\Management\OnCall\Weekly Checklist_instructions)
Responsibilities / Expectations- Carry OnCall phone at all times
- Answer Phone calls
- Respond to text messages
- Review all emails sent to netappsoncall@midfirst.com, respond or follow up if necessary
- Oversee incoming help desk tickets, assign unclaimed tickets at least once/day
- Publishing duties, especially for CRs involving MidNet and DMZI, often fall to the Manager OnCall
- Complete weekly checklist, send to Department head and managers
- [What else??]
Examples of how to handle incidents- [Need examples of phone calls, texts, emails
- Who to notify?
- How/when to escalate, etc?]
Get certified!
- [Need examples of phone calls, texts, emails
- Who to notify?
- How/when to escalate, etc?]